Customer Success Manager (Nordics)

Customer Success · Gothenburg, Västra Götaland
Department Customer Success
Employment Type Full-Time
Minimum Experience Experienced

Adfenix is a fast growing global start-up looking for an experienced Customer Success Manager to be a part of revolutionizing real estate for homeowners and agents. 


At Adfenix we are leading an industry revolution, empowering thousands of real estate agents across 14 countries to transition from print advertising to the digital age, using social media and marketing automation. We leverage in-depth analysis of millions of data points for hyper-targeting the right home buyers with the right home at the right time. We are fortunate to have an outstanding, innovative product that is in a league of its own and in great demand!


We think that Adfenix is a great place to build a future and where you can have fun doing it. If you want a meaningful, fun and challenging role in a company on a thrilling ride, we might be an awesome match! 



You and your new job!

Customer success is in the spotlight for us. With your ability to create great relationships with our customers and co-workers you are responsible for driving the retention and upsell of Adfenix customers in the major real estate companies in the Nordic region. You are their strategic partner and contributing towards their business success by

  • Giving them an exceptional experience of launching Adfenix’ products within their organisations to help grow their market shares and ensure that Adfenix is a critical element to their business success
  • Giving new customers an exceptional onboarding experience by following and improving our already battle-tested and world-class process
  • Crafting and executing special projects to foster stronger partnerships 
  • Upsell to existing customers by offering them new products


Start: As soon as possible

Extent: Full time in a permanent employment (preceded by probationary employment)

Location: Gothenburg or Stockholm (if Stockholm, your office will be at home)


You are a part of our Global Customer Success team and your manager is based in London. The role includes travels within Sweden and occasionally to other Scandinavian countries, when traveling is possible (post Covid). 



This is what you bring!

You bring your own best-practices as a Customer Success Manager and are passionate about helping customers win and to build something meaningful with your colleagues. Besides being responsive, brave and energetic you also have


  • Experience of success in creating and executing plans to customers in the technology vertical
  • Ability managing and growing an extensive customer base
  • Experience with (SaaS) tech stacks including Salesforce, Gainsight etc
  • Ability to understand (the difference of) what the customer wishes for and what the customer actually needs
  • A strong team player with a clear self leadership
  • The right culture-fit (and culture-add) for Adfenix to strongly contribute in the preparations for the next phase in growing our business
  • Language skills: professional Swedish and English (both orally and in writing)



Our offer to you!

Working at a startup company provides an incredible opportunity for your development, learning and to really contribute to the company's success without a lot of bureaucracy. With us you will have


  • An exciting role with the opportunity to be a major contributor to Adfenix success
  • An opportunity to contribute new thoughts, ideas and processes in the global real estate industry
  • Exciting, challenging days and opportunities to stretch yourself and improve
  • Participation in a diverse and global team of people all driving towards success
  • Flexible working hours
  • Participation in our stock option programme
  • Competitive market-related compensation


To get a sneak peek of what it's like to work here you can check out Employee Reviews, our Instagram and see our shared insights on our Blog


Interested?


That's great! Please send your application, no later than 9th of May using this link https://careers.hrondemand.se/jobs/1130310-customer-success-manager-nordics-to-adfenix 

In this recruitment, Adfenix has teamed up with HR On Demand. If you have any questions about the role or the process, please contact Ida Ljungberg, HR Consultant.

ida.ljungberg@hrondemand.se 
076 180 10 03


Selection is made on an ongoing basis and the position may be filled before the last application date.

We look forward to your application!


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  • Location
    Gothenburg, Västra Götaland
  • Department
    Customer Success
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced