Customer Success Manager (UK)

Customer Success · London, London, City of
Department Customer Success
Employment Type Full-Time
Minimum Experience Experienced

Fast-growing global start-up looking for two experienced Customer Success Managers to help us revolutionise real estate for homeowners and agents. 

At Adfenix we are leading an industry revolution, empowering thousands of real estate agents across 14 countries to transition from print advertising to the digital age, using social media and marketing automation. We leverage in-depth analysis of millions of data points for hyper-targeting the right home buyers with the right home at the right time.

With a strong team and cutting edge technology, we have rapid growth of 20–30% per month. We are currently 50+ people from more than 20 different countries, based all over the world. Awarded by Deloitte as Sweden’s 5th fastest-growing tech company in 2019. Over the past 5 years, Adfenix has established a strong market presence in the Nordics, UK, Ireland, US and Australia. The next chapter will see our entrance into new markets globally as well as securing a strategic position in existing markets.

We are fortunate to have an outstanding, innovative product that is in a league of its own and in great demand!

As we are experiencing tremendous growth, we are looking to add two UK based Customer Success Managers (for the UK and US markets) to our Global Customer Success team. 

Do you have what it takes to join us on this thrilling ride?

Job Description

As a Customer Success Manager, you will be responsible for driving the retention and upsell of named Adfenix customers in the UK or US region. In addition to this, you will work with other members of the commercial team to increase our customers' adoption of Adfenix products. The role includes travels within the UK and occasionally to our HQ in Sweden. The US role may include travels to the US as well. If you are looking for a very meaningful, difficult and character-building challenge, you might just be the hero that we need!

Responsibilities - what you'll do

You will work with our customers' key stakeholders to:

  • Give them an exceptional experience of launching Adfenix’ products within their organisations
  • Help them onboard Adfenix products to contribute towards their business success
  • Craft and execute special projects to foster stronger partnerships demonstrating success
  • Upsell to existing customers by offering them new products

Your mission will be to take responsibility for most of the offices in nearly all of the major real estate franchises in the region:

  • Grow their market shares and ensure that Adfenix is a critical element to their business success
  • Give new customers an exceptional onboarding experience by following and improving our already battle-tested and world-class process
  • Work with our Marketing Team to ensure that users (agents) within your offices are growing and that they are onboarded and trained to the level of professionalism that they expect and deserve

Requirements - what we want to see in you

  • You have 3+ years of demonstrable success in creating and executing plans to customers in the technology vertical
  • Experience managing and growing a customer base of 500+ accounts
  • Experience with (SaaS) tech stacks including Salesforce, Gainsight etc
  • A strong desire to contribute towards building the Customer Success team in Adfenix
  • A methodical approach to dealing with issues in customers as part of retention work
  • Being calm and methodical, even under pressure
  • A strong team player, but with an ability to self-start and self-initiate
  • Fluency in professional English
  • The right culture-fit (and culture-add) for Adfenix to strongly contribute in the preparations for the next phase in growing our business

Nice to have

  • Experience developing both internal and client-facing CS processes
  • Experience creating Sales Enablement materials

Our offer to you 

  • An exciting role with the opportunity to be a major contributor to Adfenix success
  • An opportunity to contribute new thoughts, ideas and processes in the global real estate industry
  • Participation in our stock option programme
  • Participation in a diverse and global team of people all driving towards success
  • Exciting, challenging days and opportunities to stretch yourself and improve
  • Competitive market-related compensation

To get a sneak peek of what it's like to work here you can check out our 

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  • Location
    London, London, City of
  • Department
    Customer Success
  • Employment Type
  • Minimum Experience