Customer Success Manager

Sales Nordics · Göteborg, .
Department Sales Nordics
Employment Type Full-Time
Minimum Experience Mid-level

We exist to eliminate the pain experienced by millions of people when changing homes.


 At Adfenix, we are leading an industry revolution, empowering thousands of real estate agents across 14 countries to transition from print advertising to the digital age, using social media and marketing automation. We leverage in-depth analysis of millions of data points for hyper-targeting the right home buyers with the right home at the right time.


Developing cutting edge technology for our customers, we have a rapid growth of 20-30% per month. Over the past 5 years, Adfenix has established a strong market presence in the Nordics, UK, Ireland, US and Australia. The next chapter will see our entrance into new markets globally as well as securing a strategic position in existing markets.


We are fortunate to have an outstanding and truly innovative product that is in a league of its own and in great demand!


We are currently 55+ people from 20 different countries, based all over the world. Around here we want to constantly acquire new skills and insights. We are a team where work relations matter and where we give energy to one another. We strive to be open and authentic in our approach. In 2017 we were awarded the “Startup team of the year” in Sweden. And in 2019 Deloitte named us the 5th fastest-growing tech company in Sweden.


 


We are now looking to add a Customer Success Manager to our Nordics team based in Gothenburg or Stockholm.


 


Do you have what it takes to join us on this thrilling ride?


 


Responsibilities - what you'll do


 


As a Customer Success Manager, you will be responsible for driving the retention and upsell of named Adfenix customers in, the Nordic region.  In addition to this, you will work with other members of the commercial team to increase our customers adoption of Adfenix products.


 


You will work with key stakeholders in our customers to:


  • Give them an exceptional experience of launching Adfenix’ products within their organisations
  • Help them onboard Adfenix products to contribute towards their business success
  • Craft and execute special projects to foster stronger partnerships demonstrating success
  • Upsell to existing customers by offering them new products


Your mission will be to take responsibility for most of the offices in nearly all of the major real estate franchises in the region:


  • Grow their market shares and ensure that Adfenix is a critical element to their business success
  • Give new customers an exceptional onboarding experience by following and improving our already battle-tested and world-class process
  • Work with our Marketing Team to ensure that users (agents) within your offices are growing and that they are onboarded and trained to the level of professionalism that they expect and deserve
  • If you are looking for a very meaningful, difficult and character-building challenge, you might just be the hero that we need.


 


Requirements - what we want to see in you


 


  • You have 3+ years of demonstrable success in creating and executing plans to customers in the technology vertical
  • Experience developing both internal and client-facing CS processes
  • Experience creating Sales Enablement materials
  • Experience managing and growing a customer base of 500+ accounts
  • Experience with SaaS tech stacks including Salesforce, Gainsight etc
  • A strong desire to contribute towards building the Customer Success team in Adfenix
  • A methodical approach to dealing with issues in customers as part of retention work
  • Being calm and methodical, even under pressure
  • A strong team player, but with an ability to self-start and self-initiate
  • Fluency in professional Swedish, Finnish and English
  • The right culture-fit (and culture-add) for Adfenix to strongly contribute in the preparations for the next phase in growing our business


 


Our offer to you


 


  • The ability to help build a global Customer Success team in Adfenix
  • An opportunity to contribute to new thoughts, ideas and processes in the global real estate industry
  • An opportunity to work closely with one of our founders
  • A competitive salary and benefit package
  • Participation in our stock option programme
  • Office space at the heart of the city
  • Participation in a global, diverse and highly ambitious team, all driving towards success
  • Exciting, challenging days and opportunities to stretch yourself and improve


 


To get a sneak peek of what it's like to work here you can check out our Instagram


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  • Location
    Göteborg, .
  • Department
    Sales Nordics
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level