Customer Success Manager

Sales Pacific · Sydney, NSW
Department Sales Pacific
Employment Type Full-Time
Minimum Experience Experienced

Customer Success Manager - APAC


Fast-growing global start-up looking for an ambitious Customer Success Manager to help us revolutionise real estate for homeowners and agents


At Adfenix we are leading an industry revolution, empowering thousands of real estate agents across 14 countries to transition from print advertising to the digital age, using social media and marketing automation. We leverage in-depth analysis of millions of data points for hyper-targeting the right home buyers with the right home at the right time.

With a strong team and cutting edge technology, we have rapid growth of 20–30% per month. We are currently 50+ people from more than 20 different countries, based all over the world. Awarded by Deloitte as Sweden’s 5th fastest-growing tech company in Sweden 2019.

Over the past 5 years, Adfenix has established a strong market presence in the Nordics, UK, Ireland, US and Australia. The next chapter will see our entrance into new markets globally as well as securing a strategic position in existing markets.

We are fortunate to have an outstanding, innovative product that is in a league of its own and in great
demand!



As we are experiencing tremendous growth, we are searching to add a Customer Success Manager to our high-performing APAC team

Do you have what it takes to join us on this thrilling ride?


Job description


  • As a Customer Success Manager, you will be responsible for driving the retention of named Adfenix customers in, primarily, the APAC region. In addition to retention, you will work with other members of the commercial team to increase our customers' adoption of Adfenix products, so sales and/or real estate experience would be an advantage. If you have been a CSM in a SaaS context, even better.

 


Responsibilities - what you'll do

 

You will work with key senior stakeholders at our customers to:


● Give them an exceptional experience of launching Adfenix’ products within their organisations

● Help them onboard Adfenix products to contribute towards their business success

● Craft and execute special projects to foster stronger partnerships demonstrating success

● As this is a remote position you need to be willing and able to work from your home or other public office space.


Your mission will be to take responsibility for all our Key Accounts in the APAC market where you will work the top executives in the world’s most digitally mature real estate market to:

● Grow their market shares and ensure that Adfenix is a critical element to their business success

● Give new customers an exceptional onboarding experience by following and improving our already battle-tested and world-class process.

● Work with our Marketing Team to ensure that users (agents) within your Key Accounts are growing and that they are on-boarded and trained to the level of professionalism that they expect and deserve. If you are looking for a very meaningful and character-building challenge, you might just be the hero that we need.
 


Requirements - who you are and what you need to know


  • You have 3+ years of demonstrable success in creating and executing plans to retain large size customers in the technology vertical
  • Working experience with customers in APAC
  • You are based in NSW, ideally Sydney
  • A strong desire to contribute towards building the Customer Success team in Adfenix
  • A methodical approach to dealing with issues in customers as part of retention work
  • Being calm and methodical, even under pressure
  • Flexibility to accommodate meeting time requirements of APAC customers and a global business environment
  • A strong team player, but with an ability to self-start and self-initiate
  • Demonstrable success in building relationships with executives at midsize to large companies
  • Real estate/prop tech experience in Australia and/or New Zealand will be an advantage.


Our offer to you


  • The ability to help build a global Customer Success team in Adfenix
  • An opportunity to contribute to new thoughts, ideas and processes in the global real estate industry
  • Participation in our stock option programme
  • Participation in a global team of like-minded folk all driving towards success
  • Exciting, challenging days and opportunities to stretch yourself and improve
  • Competitive market-related compensation and commission structure


To get a sneak peek of what it's like to work here you can check out our Instagram


Please read our PRIVACY POLICY before submitting your application


If you have any questions , please connect with our Talent Acquisition Manager Jakob on Linkedin or via email at jakob@adfenix.com.


FAQ


Are you open to consultants/contractors/outsourcing?
No, this is a permanent position on-site where we seek an individual who wants to be an integral part of the team and grow with it

Are you interested in getting external help with recruiting?


No, at this point we are not seeking any further cooperation with recruitment agencies

Thank You

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  • Location
    Sydney, NSW
  • Department
    Sales Pacific
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced